SERVICES
Mass Tort & Personal Injury Litigation Support & Case Development. Our scope of services can be tailored to provide as much or as little support as you may need.
Introducing Case Ready™ – The case development process that has boosted efficiency across the industry, and is the operating core for law firms.
The administrative side of litigation is complex and time-consuming. Case Works offers a broad range of services to support your legal team, freeing up your time to focus on settling your clients’ cases rather than administrative tasks. We have expertise and proven protocols that deliver results. For many clients, we handle the entire case development process from intake through filing the case.
OUR SCOPE OF SERVICES CAN BE TAILORED
Just choose the services you need or have us handle all of the below. The two things our clients always say about us are we deliver high quality work and great customer service. You can count on receiving both as well!
New Client Onboarding & Welcome Call
Review the Intake Questionnaire and enter into Case Management System
We work with your marketing source or we can use our own to help you acquire cases and ensure quality control is in place for all intake information
We offer engagement services to welcome and qualify your clients
Our client customer service team will contact each client to verify the accuracy of the information including dates and medical providers for successful record retrieval
Medical Record Retrieval and Management
We have established relationships with medical retrieval vendors or we can work with your existing vendors
We manage the vendor relationship, reviewing the weekly metrics and ensuring they are meeting their service level agreements
We submit the medical record requests and track the status through to delivery
We charge on a per-client basis, not a per-request basis and this includes resolving/curing any record defects
Medical Record Review and Summary
We research the science behind the tort and review the bellwether cases to create specific reviewer criteria and protocols for each mass tort we work on and we can also incorporate your specific criteria into our review protocols/process
We hire experienced nurses and train them according to our protocols to ensure we provide medical reviews that increase the chance of you settling the cases at the highest value
We have Quality Control processes in place to ensure our team is adhering to the protocols and we are continuously improving our protocol and processes to make them more efficient
We use advanced technology to ensure we obtain the highest quality and efficiency for our clients
Coordinating Client Diagnostic Services
Many mass torts require a diagnostic service to prove up the client’s injuries
We partner with Medical Provider Companies and Physician Networks to offer various diagnostic services as required
We coordinate the entire process and offer concierge services to help your clients navigate through the process of obtaining a diagnostic image and we manage the logistics to ensure you receive a report from the provider that highlights any injuries for improved mass tort case development
Client Management and Communication
On a mass tort level, with thousands of clients to keep track of, we understand how difficult it is to keep your clients engaged and give them the personal touch they deserve
We have an experienced engagement team that can help keep your clients engaged, informed, and satisfied
Case Operations Management
Our team of experienced Case Managers can help you manage your mass tort dockets
From helping you set up a case management system to managing your cases as they move through your system, to running weekly operations and docket meetings to ensure all bottlenecks are being addressed and putting a plan in place to successfully move clients along the case development pipeline
Our Plaintiff Forms Team
Our Plaintiff Fact Sheet team can take the burden off your team or be an extension of your team during crunch time to close out cases nearing a settlement deadline
We can call and follow up with clients to obtain the necessary information from them that you need to file their case
Demand Letter Creation
Our team will assist with the preparation of the demand letter, outlining the damages in relation to an injury
Filing of Cases
Our Case Work paralegals are experienced in filing cases
Let us be an extension of your team, and help you get your client's case across the finish line
Re-Engagement Program
Our Case Works team has a proven formula to re-engage clients at any stage of the tort, whether it’s to ensure they get a diagnostic test or simply to re-contact after an extended period
