What We Specialize In
Scope Of Services
Welcome Call to New Clients
Welcome client to the firm
Verify accuracy of information received during intake and gather additional information
Set expectations about the litigation process and inherent uncertainty
Outline next steps so client knows what to expect Review communication best practices so client stays engaged with the firm
Answer any questions client may have
Advance the case to Order and Review Medical Records
Client Finder Services
Basic Client Finder Service
includes
Send client a No Contact Letter to address on file
Complete a relative search and perform outreach to find potential vested parties to assist in information gathering
Advance Client Finder Service
includes Basic plus
Send client a No Contact Letter to address on file
Complete a relative search and perform outreach to find potential vested parties to assist in information gathering
Premium Client Finder Service
includes
Order and Review Client’s Medical Records
We work with your team to determine the scope of records. Our case fee includes up to 2 hours of medical review.
We have no control over the volume of records we may receive for a case and if additional time is required we will cap our billable time at 4 hours max.
Complete review of client’s medical and pharmacy records
Summarize findings and enter information into our Client Management System
Establish proof of use and proof of injury for each client
Maximize the value of the damage model based on all available evidence
If necessary, acquire additional records to complete the review
Assign injury level and advance the case to Medical Review Complete
Case Management
Manage ongoing client communication regarding case status and progress. Our process is designed to keep your clients engaged and informed along the way.
Contact clients to obtain missing information as needed.
Investigate cases in “Held” status to cure defects and move forward. We will dial the clients multiple times and send emails/texts.
Mange client information and documentation.
We provide Attorney Review Reports weekly so you are aware of potential problems, and have a complete understanding of your portfolio of cases.
Ongoing Client Friendly Communication
Our client communication utilizes emails, text messages and phone calls to provide regular touch points with your clients throughout the litigation process, including the following: