What We Specialize In
Call Center Intake and Qualification
Medical Record Retrieval And Management
Scope Of Services
The team at Case Works serves as a seamless extension of your law firm to provide exceptional service to your clients. All outbound communication can be law firm branded so your clients feel safe and confident knowing you’re working hard on their behalf for the settlement they deserve. Case Works can provide the following expert services to assist your firm with case development.
Welcome Call to New Clients
Welcome client to the firm
Verify accuracy of information received during intake and gather additional information
Set expectations about the litigation process and inherent uncertainty
Outline next steps so the client knows what to expect. Review communication best practices so the client stays engaged with the firm
Answer any questions the client may have
Lead Complete™ Legal Intake & Qualification
Instant lead follow-up
Detailed questionnaires and qualification processes
Chase stale or forgotten leads
Contract signing
Seamless transition to Case Ready™ case management including welcome call and medical record retrieval
Client Finder Services
Basic Client Finder Service
includes
Send client a No Contact Letter to address on file
Complete a relative search and perform outreach to find potential vested parties to assist in information gathering
Advance Client Finder Service
includes Basic plus
Daily emails to the top three emails for 5 days
Send a Certified No Contact Letter to top two addresses if different than above
Relative search and dial up to three (3) immediate relatives once
Premium Client Finder Service
includes
Order and Review Client’s Medical Records
We work with your team to determine the scope of records. Our case fee includes up to 2 hours of medical review.
We have no control over the volume of records we may receive for a case and if additional time is required we will cap our billable time at 4 hours max.
Complete review of client’s medical and pharmacy records.
Summarize findings and enter information into our Client Management System.
Establish proof of use and proof of injury for each client.
Maximize the value of the damage model based on all available evidence.
If necessary, acquire additional records to complete the review.
Assign injury level and advance the case to Medical Review Complete.
Case Management
Case management is a general term encompassing everything required to keep your mass tort cases moving forward towards settlement. Our team is dedicated to your success and will do whatever it takes to move cases through the development process including the following:
Manage ongoing client communication regarding case status and progress. Our process is designed to keep your clients engaged and informed along the way.
Contact clients to obtain missing information as needed.
Investigate cases in “Held” status to cure defects and move forward. We will dial the clients multiple times and send emails/texts.
Mange client information and documentation.
We provide Attorney Review Reports weekly so you are aware of potential problems, and have a complete understanding of your portfolio of cases.
Ongoing Client Friendly Communication
Our client communication utilizes emails, text messages and phone calls to provide regular touch points with your clients throughout the litigation process, including the following: