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OUR SERVICES

What We Specialize In

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Let's Talk
New Client Onboarding
Client Management And Communication

Call Center Intake and Qualification

Medical Record Retrieval And Management

Re-engagement Program
Auditing Services
Coordinating Client Diagnostic Services
Plaintiff Forms
Demand Letter Creation
Filing Of Cases

Scope Of Services

The team at Case Works serves as a seamless extension of your law firm to provide exceptional service to your clients. All outbound communication can be law firm branded so your clients feel safe and confident knowing you’re working hard on their behalf for the settlement they deserve. Case Works can provide the following expert services to assist your firm with case development.

Welcome Call to New Clients

When a new signed retainer is received by your firm, Case Works will contact the client to accomplish the following:

Welcome client to the firm​

Verify accuracy of information received during intake and gather additional information

Set expectations about the litigation process and inherent uncertainty

Outline next steps so the client knows what to expect. Review communication best practices so the client stays engaged with the firm

Answer any questions the client may have

Advance the case to Order and Review Medical Records

If we are unable to reach the client on the initial attempt, our team will continue to reach out via phone, text, and email. If we are initially unable to reach your client from our initial engagement, our Special Tactics team will be introduced to the process with the sole purpose of driving re-engagement to complete the required information for the specific tort. We take great pride in the efficiency of our Special Tactics team.

Lead Complete™ Legal Intake & Qualification

Instant lead follow-up

Detailed questionnaires and qualification processes

Chase stale or forgotten leads

Contract signing

Seamless transition to Case Ready™ case management including welcome call and medical record retrieval

Client Finder Services

If we cannot contact a client after repeated call attempts, we offer the following Client Finder Services:

Basic Client Finder Service

includes

Daily emails and outreach for a specific timeframe to re-engage clients

Send client a No Contact Letter to address on file

Complete a relative search and perform outreach to find potential vested parties to assist in information gathering

Advance Client Finder Service

includes Basic plus

Daily emails to the top three emails for 5 days

Send a Certified No Contact Letter to top two addresses if different than above

Relative search and dial up to three (3) immediate relatives once

Premium Client Finder Service

includes

95% Guarantee
to locate clients.
No Find, No Fee
Extensive search is performed.

Order and Review Client’s Medical Records

Once the welcome call is complete, our team will order and review your client’s medical records to determine proof of use and proof of injury with the underlying goal of maximizing the value of the claim.

We work with your team to determine the scope of records. Our case fee includes up to 2 hours of medical review.

We have no control over the volume of records we may receive for a case and if additional time is required we will cap our billable time at 4 hours max.

Complete review of client’s medical and pharmacy records.

Summarize findings and enter information into our Client Management System.

Establish proof of use and proof of injury for each client.

Maximize the value of the damage model based on all available evidence.

If necessary, acquire additional records to complete the review.

Assign injury level and advance the case to Medical Review Complete.

Case Management

Case management is a general term encompassing everything required to keep your mass tort cases moving forward towards settlement. Our team is dedicated to your success and will do whatever it takes to move cases through the development process including the following:

Manage ongoing client communication regarding case status and progress. Our process is designed to keep your clients engaged and informed along the way.

Contact clients to obtain missing information as needed.

Investigate cases in “Held” status to cure defects and move forward. We will dial the clients multiple times and send emails/texts.

Mange client information and documentation.

We provide Attorney Review Reports weekly so you are aware of potential problems, and have a complete understanding of your portfolio of cases.

Ongoing Client Friendly Communication

As a contingent fee firm, you invest time and hard-earned money into retaining and serving your clients. To protect your investment, it’s important to engage with clients and remind them you’re fighting hard for justice on their behalf. With hundreds or even thousands of mass tort claims, this can be an overwhelming challenge.

Our client communication utilizes emails, text messages and phone calls to provide regular touch points with your clients throughout the litigation process, including the following:
Monthly email updates on the litigation and individual case status
Email notification when the case advances to the next stage of the review process
Text and email notifications letting client know we need to reach them by phone
Reminders and updates when we need the client to provide additional information for their case
Regular reminders to update the law firm when their contact information changes

Plaintiff Form

Upon request, our team will assist with preparation of the Plaintiff Form (PF) for every case you file with the MDL or relevant state court. Our two-part process includes:
Preliminary review of the case file and medical records to prepare a draft of the PF
Scheduling an appointment with the client as needed to review the PF and complete any missing information
Additional forms or letters requested are invoiced at our paralegal rate.
If the defendant sites a deficiency in the PF and sends a Deficiency Letter, Case Works will work to cure the deficiency, following the procedures outlined by the presiding Court. If the deficiencies noted by the defendant are deemed to be objectionable or frivolous, we will work with you to produce the documentation necessary to file an objection with the court.

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